Optimising Group Chat

Tue, 09 Mar 2010 11:54:24 GMT

If chat's not your lot, you should reconsider, advises Formicary's Howard Travers

As featured on Finance on Windows Magazine, Spring 2010

With migration to new platforms such as Microsoft Office Communications Server (OCS) driving its adoption, persistent group chat is no longer the preserve of large investment banks. Combining the immediacy of instant messaging (IM) with the multi-party outreach offered by e-mail, persistent group chat can bring huge value to an organisation and its employees both in terms of efficiencies, improved communication and greater cohesion all round.

As a result of this, more individuals are starting to experiment with it – with varying degrees of success. While the technology is an extremely powerful application, most don’t realise its full potential. The following simple steps give a flavour of how to optimise group chat for added impact, beyond just basic IM.

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